Contract and consumer law

Protecting the consumer

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Today’s European consumers face many obstacles when they envisage making a cross-border purchase: linguistic and cultural differences, a lack of access to justice, etc. Furthermore, the rapid development of digital technologies and services has led to new forms of trade and new means of transactions between consumers and businesses.

Although the CNUE encourages political initiatives to help consumers benefit fully from the possibilities offered by the Internal Market, it also defends a clear position vis-à-vis the European institutions. It encourages the definition of minimum protection rules, respecting national frameworks. The CNUE is particularly concerned that legislation that is implemented should not merely reflect a desire to open up to national markets, often to the detriment of citizens. For the CNUE, an effective consumer policy should guarantee market fairness and transparency to ensure certainty for consumers and therefore consumer confidence.